Refund Policy

Every new workspace starts with a 14-day Pro trial. We don’t ask for payment details during the trial, and you are not charged unless you choose to subscribe. When the trial ends, your workspace moves to our Free plan, and nothing you recorded is deleted.

You may request a full refund within 14 days of your initial Pro subscription purchase.
Refund requests submitted after 14 days are generally not eligible unless required by applicable law.

Pro is billed per member, in advance, and renews automatically each billing period. Subscription renewals are generally non-refundable.

You may cancel at any time under Settings → Billing:

• Cancel at period end keeps your access until the end of the period you have paid for, and your subscription will not renew.
• Cancel immediately ends your access straight away. Unused time is not refunded, unless your request falls within the 14-day window in section 2.

Seats you add during a billing period are charged pro rata for the rest of that period. If you reduce your seats, the unused portion is credited against your next bill and is not refunded as cash.

If a discount applied to your payment, a refund returns the amount you actually paid, not the undiscounted price.

If Pulse experiences a technical issue that prevents you from using the service and we are unable to resolve the issue within a reasonable time, we may issue a full or partial refund at our discretion.

If you believe you have been charged in error or notice an unauthorised transaction, please contact us immediately. We will investigate promptly and issue a refund where appropriate.

Our order process is conducted by our online reseller and merchant of record, Paddle.com, which also handles payments, taxes and invoices. Approved refunds are issued by Paddle to the original payment method, typically within 5–10 business days depending on your bank. You can also contact Paddle about an order at paddle.net.

Nothing in this policy limits any rights you have under applicable law.

Send your request through our contact page, choosing the “Billing” topic

Include:

• Your account email address
• Date of purchase
• Reason for the refund request

We aim to respond within 2–3 business days.

AI TRANSMIT LTD
Reach us through our contact page.